Never do business with New Country Lexus in Latham NY
Lexus dealerships normally have a certain standard of excellence. I assure you that this one does not. In fact, the body shop services many different types of cars and lacks the experience to work on a Lexus. They left numerous parts damaged and when I found out and noticed it, they denied that it was their fault, claiming in the weeks that I had it that "anything could have happened" and it's not their responsibility once the car leaves the shop.
I took it to another dealership with Master Lexus Service Mechanics and they confirmed what I found...shoddy service, cover ups, over-charges and a serious lack of excellence in workmanship.
After denying any responsibility or offering any resolution, they offered to have me pay for a diagnostic and fix any mistakes at regular rates. Fool me once, shame on you. Fool me twice, shame on me. They denied that it was their responsibility and offered me to fix the car at regular rates. My response was, I don't think you will be touching my car again. Arrogance, lies and inexperienced body shop mechanics work here and if you are smart you will take your business elsewhere.
A Lexus dealership with a used car sales mentality.
Monetary Loss: $10000.